Pune Metro Rail Project

One Pune NCMC Rupay Card

One Pune NCMC Rupay Card

  • Multipurpose card for travel and shopping as well .
  • Prepaid Card.
  • Freedom to Terminate journey without pre-planning (as fare will be deducted only uptill the station you exit from)
  • Saves Time - No need to stand in queues for purchasing ticket.

BENEFITS OF NCMC Rupay Card

APPLICABLE CHARGES – ONE PUNE CARD

Card Issuance Fee
Rs. 150
Annual Maintenance Charge
Rs. 75
Card Replacement Charge
Rs. 150
Maximum Total Balance Limit
Rs. 2000
Minimum Top-up amount
Rs. 50
Loading / Top-Up Fee
1.8% of recharge value but not exceeding Rs.12
Balance Enquiry Fee
Nil

FAQs

  • Visit your nearest Pune Metro station and request for the One Pune Card at the counter, Fill your details in the simple Application Form and submit it to the operator else commuters can fill the e-form online and share the UCRN number with the operator at the counter.
  • After entering the details by the operator, One Time Pin (OTP) will be generated and sent to your mobile number provided in the application.
  • Share the OTP for validation, pay the card issuance fee and top-up amount to load balance on the card for usage.

You can recharge your smart card at the Pune Metro stations counters or recharge online through ONE Pune card customer portal. After topping up the card via the Customer Portal you must insert the Card into an Add Value Machine(AVM) at a Metro Station for Chip Balance to be updated.

  • The card must be activated at Pune Metro station counters for the first time.
  • OTP will be sent to the customer’s registered mobile number.
  • Card must be inserted into POS terminal > Customer to enter OTP at POS terminal.
  • POS terminal prompts the customer to input the PIN > POS terminal will display a successful ‘PIN SET’ message.
  • For Non-HDFC Bank account holders, card to be issued on Limited KYC process.
  • It will have to be updated to full KYC within two years of card issuance after providing necessary KYC details.

A. When you reload your Card at the Metro station counter.
  • Balance - Gets updated with the amount refilled. (minus fees & charges)
  • Chip Balance - Up to the limit is updated (i.e. Rs. 2000). Any excess funds will be accessible as Card Balance
  • Card Balance - Gets updated with any amount in the Card Balance that exceeds Rs. 2000
B. When you reload your Card through the Customer Portal
  • Total Balance - Gets updated with the amount reloaded. (minus fees & charges)
  • Chip Balance - Gets updated after the amount is loaded through the portal & balance update is done at the Pune Metro station counter & through Add Value Machine. (AVM)
  • Card Balance - Gets updated with the amount reloaded. (minus fees & charges)

If there is no financial transaction for a year in a row, the bank will deactivate the card & notify the Cardholder. The Card may only be reactivated when it has been topped up or recharged.

  • The Card is valid for 3 years from the date of issuance or the final date of the validity month as specified on the card plastic.
  • A month before the card’s renewal, you will get an SMS requesting for renewal to which you will have to approach / visit the Pune metro station counter for Card Re-issuance.

  • If a Card is lost or stolen, the Cardholder must immediately report loss / theft by calling on 080-35004500
  • Chip balance is not refundable in case of card is lost or stolen.

  • Cards issued with Limited KYC can be loaded with a maximum of Rs. 10,000 each month subject to the Card’s balance not exceeding Rs. 10,000. It is in accordance with applicable guidelines & subject to change from time to time.
  • Cards issued with Limited KYC must be upgraded to Full KYC Card within two years of issuance by submitting relevant KYC documents. Otherwise, credit freeze will be applied on the Card.
  • According to guidelines, the balance on a Full KYC Card cannot exceed Rs. 2,00,000/- at any given point of time.

CHANNELS FOR FINANCIAL TRANSACTIONS

1. Metro Ticket payment transaction:
  • This Card is a contactless Card and the Cardholder has to tap the Card at the source station entry gate / validator and again at the destination station’s departure.
  • Based on the entry and exit tap, the fare would be calculated and deducted from Chip Balance. Each contactless payment transaction is restricted to Rs. 2,000
  • There is a daily limit of 20 contactless transactions.
  • You can also buy and renew Pune Metro Travel passes with the One Pune Card on metro stations
2. Retail and E-comm transactions:

The User can enable contactless and E-commerce transaction capability on the Customer Portal for contactless purchases at retail & online merchants, respectively.

CHANNELS FOR NON-FINANCIAL TRANSACTIONS

1. Customer Portal

Click Here

Register on Customer Portal to set username and password

  • Enter Card Number & DOB on the login page.
  • OTP will be sent to the registered mobile number.
  • Enter OTP and set username & password.
  • After login to Customer Portal, explore the following functions:
    • View Card Balance and Statement, Temporary Card Block, Set PIN, Limit Management, Enable/Disable Contactless & E-commerce Transactions, FAQ & Help Section.
2. One Pune Card Call Center :

Reach out to One Pune Card Call Center at 022-45000800 to enquire about

  • Balance
  • Card Hot-listing
  • Transaction
  • Statement
  • Dispute etc.
3. Metro Station Counters

Card Replacement can happen at station counters.

4. SMS Alerts
  • You will receive SMS alerts on your registered mobile number for all transactions.
  • Incase of offline ticketing transaction, only one SMS would be sent at EOD for all transactions in a day.

IMPORTANT LINKS

1. Customer Portal

For Users to reister and login the Customer Portal to access various features

Click Here


2. e-Form:

For commuters to fill the e-form online without the hassle of standing near TOM counter at station

Click Here